Last updated 15 September 2026
This policy describes how Zapsight collects and uses information when you use Trade Assist at trade.zapsight.com, including when you connect WhatsApp or Instagram.
We collect account details (name, email, phone, business name), WhatsApp and Instagram conversation content, Instagram comments and posts you choose to connect, contacts, files you upload (such as catalogues), and technical logs needed to run the product. If you connect WhatsApp through Facebook, Meta shares the WhatsApp Business account identifiers required to send and receive messages on your number. If you connect Instagram, Meta shares the Instagram account identifiers, messages, and comments required to reply on that account.
We use this information to provide Trade Assist: linking your WhatsApp and Instagram accounts, recording inquiries and quotes, sending messages you approve, and supporting your workspace. We do not sell personal information. We do not train foundation models on your chats.
We share information with processors that host the product (including authentication, database, and WhatsApp/Instagram/Meta). Each workspace’s records stay separated. We keep data while your account is active and for a short period afterward so we can restore or delete it cleanly.
To access, export, or delete your data, email team@zapsight.com. See our data deletion page. Questions: team@zapsight.com.